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' But today, Facebook escalated the battle for chat with the official announcement of M, its new personal assistant built into Messenger. It can actually complete tasks for you, such as buy things, deliver gifts, make reservations, arrange travel, or just about anything else you ask of it.
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' What’s truly unique, though, is what’s behind M. Specifically, a lot of live bodies. M isn’t just artificial intelligence. Facebook has contracted real people to help M answer people’s requests while teaching the technology how to handle them automatically in the future.
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